Terms of Service

These terms are an agreement between you (the customer who creates an account) and EP Affiliate ("we", "us") for the use of the EP Affiliate platform: the dashboard, the tracking links and servers, the affiliate portal and the API (together, the "Service").

By creating an account or using the Service you accept these terms. If you accept them for a company, you confirm you may bind that company.

1. Your account

• Give accurate details and keep them up to date.

• Keep your password and API keys secret. You are responsible for everything done with your account and by the team members you invite.

• Tell us at the support email on our website straight away if you think your account was used without permission.

2. Using the Service

The Service tracks clicks, conversions and payouts for your affiliate programme. You may not use it to:

• run or promote anything illegal, including gambling, betting or financial schemes not allowed where they are offered, and adult content involving minors;

• send spam, phishing, malware, or traffic you know to be fake, or to hide the real destination of a link in order to deceive;

• break or overload the Service, get around plan limits or security, or access other customers' data;

• resell the Service as your own without a written agreement with us.

We may suspend links or accounts that break these rules, with notice where it is reasonable to give it.

3. Your data and your affiliates

You own the data you put in the Service (offers, affiliates, conversions and reports). You give us permission to store and process it only to run the Service for you.

You are responsible for your own affiliates, advertisers and the traffic you send, and for having a lawful basis and any consent needed for the personal data you collect through the Service. Payments to your affiliates are made by you; the Service only records them.

4. Plans, payment and refunds

• Paid plans are billed in advance, monthly or yearly, through our payment partners (Razorpay or Cashfree). Prices include or exclude taxes as shown at checkout.

• Plans renew automatically until cancelled. You can cancel any time from the Billing page; the plan stays active until the end of the period you paid for.

• Going over a plan's monthly click or conversion limit never stops tracking; we may ask you to move to a larger plan.

• If a renewal fails we retry. If it is still unpaid after a short grace period, the workspace is paused until it is paid.

• Payments are not refundable except where required by law or where we decide to refund at our discretion, for example after a billing mistake.

• Free trials end on the date shown. Unless cancelled before then, the chosen plan starts and is charged.

5. Availability and changes

We work to keep the Service available and your data safe, and back it up daily, but we cannot promise it will never be interrupted. We may change or improve features. If we remove a feature you rely on or raise prices, we will tell you in advance; price changes apply from your next billing period.

6. Liability

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost commissions or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

7. Ending your account

You can delete a workspace from its settings at any time. We may close accounts that seriously or repeatedly break these terms. After closing, we delete workspace data within 30 days, except what we must keep by law (such as invoices).

8. Changes to these terms

We may update these terms. We will post the new version here with its date and, for significant changes, email account owners. Using the Service after a change means you accept it.

9. Law and disputes

These terms are governed by the laws of India. Courts in India have jurisdiction over any dispute.

10. Contact

Questions about these terms: the support email on our website.